Intelligent Motion Control Since 1987

Support / Customer Service

Customer Service at PMC

We strive to make our products easy-to-try and easy-to-buy.

Here you will find more details about how to evaluate and purchase our products, along with information about our industry-leading support, warranty and service programs.

Can't find an answer to your question?  For fastest response, send us an email: or use this convenient online form to submit your question.

How to Order

Placing your Order

Customers can place purchase orders directly with PMC via email:

  • Via Email:

On your order, please include a Purchase Order Number and indicate the exact part numbers and quantities you are interested in buying. Also include your company shipping and billing information and the desired shipping method and your shipping account number if available. Please note that we ship exclusively via UPS or FedEx.

After we receive your order, we will email you a formal Order Confirmation and legally binding Pro-Forma Invoice which will confirm the products ordered, their prices, lead-times or shipment dates, the shipping cost, the general terms and conditions and the total charges for your order.

If you accept and agree with the information in the Order Confirmation, we ask you to indicate your acceptance by responding with your approval and arrange payment at least 1-week prior to the desired ship date per the included Pro-Forma Invoice. Once we receive approval and payment, we will allocate and schedule your order accordingly as confirmed.

International Orders

All international orders require payment in-advance. To arrange payment we issue to buyers a legally binding Pro-Forma Invoice which you can use to arrange payment.

Methods of Payment

We accept payment by check, domestic ACH bank credit or international wire-transfer. Before submitting your payment, please contact us at to confirm the remittance address and bank information.

Product Availability

Our standard products are typically in-stock, available for immediate shipment. Confirmed orders are usually shipped within 24 hours. Orders received before noon can usually be shipped the same-day. Note: We fulfill orders on a first-come, first-served basis and cannot guarantee availability of all parts, especially for larger quantity orders. Lead-times may apply. Please check availability before placing your order.

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Pricing

Our Pricing

We strive to fulfill our Corporate Mission by providing top quality products that offer the best value in their class. Quality is our primary concern when we design our products - not price, yet our products are as affordable as any on the market today. Accordingly, we can confidently say that PMC controllers provide more value per dollar than any competing product. Our product prices vary widely, depending on the model, the number of axes (in some cases), the options ordered, and the applicable quantity price break.

To Get a Price Quote

Please fill-out this online form to tell us more about your project and application. With this information we will be able to more quickly provide you with a relevant and accurate price quote. Or, you can send us an email to .

Volume Orders & Discounts

We offer aggressive quantity price discounts to our customers who buy in volume. Generous volume price breaks start as low as 2-piece quantities on some product lines and can exceed 50% for 50+ piece quantities. To get a quantity price quote, please fill-out this online form , or contact our sales department at .

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Technical Support

How to Get Support
Our customers' success is our number one priority. We provide our customers with fast and efficient technical assistance through all of the following channels:
  • Communicate directly with our engineers by via email at .
  • Speak directly with our engineers at 1-760-930-0101, with unlimited free telephone support, from 9:00AM to 6:00PM Pacific Standard Time.
  • Use our convenient online form to submit a question to our engineers.
  • Visit the Support section of PMC's web site 24/7.
  • Contact PMC's network of system integrator and value-added reseller partners (see below.)
  • OEM customers may also contact their respective OEM Account Manager directly for customer care and engineering support issues.
Our Support Philosophy

For almost three decades, we have based our technical support strategy on the simple idea that nobody knows more about our products or is better able to support them than our own engineering staff. Our highly experienced engineers (with an average of more than 10 years experience with PMC products) offer direct technical and engineering support to all of our customers across the globe. By supporting our customers in this way, we have been able to consistently offer the highest level of technical expertise possible - and the most efficient and effective results for our customers.

We measure our success by the quality and strength of our customer relationships. Acccordingly, we're proud of the many long-standing partnerships we've developed with customers around the world - founded on mutual trust and cooperation, and sustained by consistently delivering more than we promise. You can view a partial list of PMC customers here.

Custom Engineering

One of the most important aspects of our support strategy is our ability to quickly deliver custom solutions to our OEM customers. We're able to provide our customers with significant new features or performance enhancements, usually within just hours or days of a request.

Our product designs also play a crucial role in this strategy. Our current products feature a flexible FPGA architecture and generous CPU processing power, which allow us to easily add new features or optimize performance for specific tasks without over-burdening the hardware. So if you have a unique application requirement which is not met by existing off-the-shelf solutions, ask us how we might provide the unique capabilities that you're looking for.

PMC Support Partners

PMC has established relationships with carefully selected system integrators and value-added resellers in Europe, Asia and the Americas to help provide custom application solutions to our customers. If interested, please contact us using this form or email us at to find out if there is a system integrator or reseller near you.

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Warranty, Service & Repair

PMC Product Warranty

We firmly believe in the quality of our products - which is why for more than 30 years we have backed it up with one of the best warranties in the motion control industry:

All products manufactured by PMC are guaranteed to be free from defects in materials and workmanship for a period of 2 years after the date of shipment.

Service & Repair

Warranty service and repair is performed at the PMC factory in Carlsbad, California. Before you return a product to be tested and/or repaired, please use our online RMA Request Form to obtain a Return Material Authorization number and shipping instructions. View the complete PMC Warranty and Service Policy.